Just a few years ago, downtown Hamilton, Mo. looked a lot like a thousand other forgotten, rural towns. Abandoned, forlorn buildings marred the main drag.
But in recent years, an explosively fast-growing start-up business in rural north western Missouri has shaken up a staid industry, producing a YouTube star and revitalizing a town with a proud retail history.
That's why Dean Hales, who's lived here 77 years, is so delighted now.
"I've lived here most all my life, I can't hardly believe what I'm seeing," he says. "When you've got people coming from all over the world to a little town of 1,800 people, you've got something pretty special. And we do have."
They've got Missouri Star Quilt Company. Just seven years after its launch, fifteen freshly-remodeled buildings in Hamilton now house fabric, sewing machines and customers.
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Missouri Star Quilt Co. co-founder Alan Doan explores a long-vacant space the company is remodeling in downtown Hamilton. This building was formally owned by J.C. Penny, who got his first retail job in the shop downstairs in the 1890s, and made it his 500th J.C. Penny's store in the 1920s. Frank Morris/KCUR hide caption
itoggle caption Frank Morris/KCUR
Missouri Star Quilt Co. co-founder Alan Doan explores a long-vacant space the company is remodeling in downtown Hamilton. This building was formally owned by J.C. Penny, who got his first retail job in the shop downstairs in the 1890s, and made it his 500th J.C. Penny's store in the 1920s.
Frank Morris/KCUR
Della Badger drove here from Victorville, Calif.
"I just looked on my map and asked Siri, How do I get to Hamilton, Missouri," she says. "But, it was my dream to get here and see Jenny."
Badger's talking about someone she knew only through YouTube, Jenny Doan, of Missouri Star Quilt Company.
Doan's how-to quilting videos have drawn millions of views.
"It's some crazy thing like that," Doan laughs. "I can't hardly use the bathroom in a restaurant without someone saying, 'I love your tutorials!' "
Jenny Doan's DIY quilt tutorials have drawn more than 50 million views.
Doan says it's because she takes an easy-going approach to what traditionally can be a daunting and tedious craft.
"Quilting has always been something that's like, for the elite," she says. "It's kind of a hard thing to do, you know, everything has to be cut perfectly. And I'm like, 'Just whack up, we're going to put it together, this is going to be awesome!' "
She says women from around the world visit Hamilton, or write to thank her for getting them into quilting.
"This has absolutely been the sweetest, most serendipitous thing that has ever happened to me," Doan adds.
And this business would not have happened if she had been a better financial planner.
"My parents have always been bad with money," says Alan Doan, Jenny's son.
He says the recession cost his folks most of their savings, and threatened to take their house.
"Me and my sister were looking at it and said, 'We've got to put something together, so that mom can make a little extra cash,' " Alan says.
So in the fall of 2008, Alan and his sister took out loans and set their mom up with a business sewing other people's quilts together. Customers kept asking for fabric, so Alan built a website to sell it.
"World, we're open! And you expect somebody to care, right? And so we launched the website," Alan says. "I still have my Facebook post, I went and looked at it the other day, it's like, 'Hey I launched this quilt shop for mom, you guys should check it out.' It's [got] like, two likes."
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Doan was selling, or trying to sell, a relatively new product: pre-cut fabric. The pieces come bundled together from the factory in a pack with different, complementary, prints, making it much easier and faster to make good looking quilts.
But one year in, business was terrible.
Jenny says, "Alan came to me and said, 'Mom, are you interested in doing tutorials?' I said, 'Sure honey, what's a tutorial?' I mean, had no idea. I had never been on YouTube.' "
Well, the videos, featuring pre-cut fabrics, eventually took off. Sales exploded and now Missouri Star Quilt employs more than 180 people to sew, staff stores and, like Mindy Loyd, ship thousands of packages a day from the company's huge new warehouse.
"This one's going to Australia," Lloyd says. "Isn't that neat?"
Alan's savviness helped build the foundation of a large business.
"We had to learn how to do this from like watching YouTube videos on how Amazon does it, or something, right? We built this warehouse, and I just called all the smart people I knew and said, 'How do we do this?' " he says.
Success has pushed the company into publishing, even food service. They're renovating more buildings and by mid-summer they plan to double the number of quilt shops in Hamilton, and even add a "man's land" to give their customer's husbands something to do.
The Doans aren't the first people from Hamilton to make it big in retail.
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Alan Doan likes the fact that Missouri Star Quilt Co. is following in the footsteps of fellow Hamilton native J.C. Penny, but Doan's never been into an actual J.C. Penny store. Frank Morris/KCUR hide caption
itoggle caption Frank Morris/KCUR
Alan Doan likes the fact that Missouri Star Quilt Co. is following in the footsteps of fellow Hamilton native J.C. Penny, but Doan's never been into an actual J.C. Penny store.
Frank Morris/KCUR
James Cash Penny Jr. landed his first sales job here almost 120 years ago. Penny left Hamilton a teenager, but came years later, and opened his 500th J.C. Penny store here.
It's not likely the Missouri Star Quilt Company can match that, but it has so far transformed this once sleepy little town into a quilting mecca.
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