The web site slowed, but it did not buckle as it did Dec. 31, the last big deadline for enrolling in coverage. On that day, frustrated Minnesotans who needed coverage to start Jan. 1 overwhelmed the call center.
But Monday's rush showed that the MNsure website has improved. MNsure also followed a consultant's advice and added 100 representatives to its call center.
"We've added additional capacity for the surge to the site to ensure that people are able to get in and that the system itself can handle additional volume," interim CEO Scott Leitz said. "Beyond that, we're monitoring by the minute the stability of the site and where things are at."
MNsure officials say there are still hundreds of people stuck in insurance limbo, whose cases are deemed "pending."
One of them is Susan Leem of St. Paul, a married mother of two whose current insurance expires in April. On March 6, when she first applied, the site said she and the children qualified for Medicaid, but Leem doubts that because of her income. She needs coverage to begin Tuesday, but her case is still pending.
"For me it's the not knowing," she said. "If I get into a car accident and I need emergency surgery and they ask my husband where is your medical card, can he say, 'pending MNcare?'" she asked. "Maybe they'd reimburse me later; maybe they wouldn't if my paperwork was not deemed eligible or correct." — Elizabeth Stawicki, MPRnews
This story is part of a reporting partnership that includes NPR, member stations and Kaiser Health News.